Survival Kit and Gear Return Policy

Standard Return Policy

Most new, unopened items shipped may be returned within 30 days of delivery for a full refund of the product. Items must be returned in new condition and in the original product packaging.

Refunds – if available with that manufacturer* – will be issued in the same payment form as tendered at the time of purchase. You should expect to receive your refund within four weeks of your package returning to the manufacturer; however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive the return from the shipper (5 to 10 business days), the time it takes for us to process your return once it has been delivered back to us (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

*We represent many manufacturers, some require special handling, RMA approval, and interaction with the manufacturer. We will work with these manufacturers, but cannot guarantee they will accept or process your return. Those manufacturers are Revo, Zippo, Pelican, King Satellite, FosTech, Seek, Taurus, Rossi, Outdoor Edge Cutlery, and Rambo Bikes. This list changes regularly, so be sure to check before.

Steps for Returning or Exchanging an Item:

Non-Returnable Items:

CAS Hanwei



Returns for Credit

Damaged in Transit

Damaged Merchandise

Defective Merchandise

Shipping Errors

International Orders

Opening Packaging

Return to Sender Fee